ServiceNow Virtual Agent
AI agent on the Now Platform that triggers cross-department workflows from chat.
AI Customer SupportPaid · Custom pricing
ServiceNow Virtual Agent is an enterprise conversational AI tool within the ServiceNow platform that automates employee and customer service request resolution through chatbot interactions. It integrates deeply with ServiceNow's broader IT and enterprise service management workflows. The tool targets enterprises using ServiceNow wanting embedded AI virtual agent automation.
Pros
- +Deeply integrated with ServiceNow's broader service management workflows
- +Automates resolution for both employee and customer service requests
- +Established enterprise platform with extensive ecosystem support
Cons
- –Full value requires being within the ServiceNow ecosystem already
- –Implementation requires ServiceNow platform expertise
Best for
Common use-cases
- • Automating service request resolution within ServiceNow
- • Deploying virtual agents for employee support
- • Handling customer service requests through chatbots
Integrations
ServiceNowSlackMicrosoft Teams
Alternatives to ServiceNow Virtual Agent
See all ServiceNow Virtual Agent alternatives →ServiceNow Virtual Agent FAQ
- How much does ServiceNow Virtual Agent cost?
- ServiceNow Virtual Agent uses paid pricing, starting from Custom pricing. Check ServiceNow Virtual Agent's site for current plans.
- What are the best ServiceNow Virtual Agent alternatives?
- Top alternatives include Ada, Aisera, Aivo. See the full list of ServiceNow Virtual Agent alternatives for a ranked comparison.