Twig
AI customer-support platform focused on autonomous, accurate ticket resolution.
AI Customer SupportPaid · Custom pricing
Twig is an AI customer support copilot that helps agents draft responses by retrieving relevant information from a company's knowledge base and past tickets. It surfaces contextual answers in real time to speed up agent response times. The tool targets support agents wanting AI-assisted, knowledge-grounded response drafting.
Pros
- +Retrieves contextual information from knowledge base and past tickets
- +Speeds up agent response drafting with relevant suggestions
- +Helps maintain accuracy by grounding responses in real content
Cons
- –Response quality depends on the completeness of the knowledge base
- –Best suited as an agent-assist tool rather than full automation
Best for
Common use-cases
- • Drafting AI-assisted support responses for agents
- • Retrieving relevant knowledge base information in real time
- • Speeding up agent response times
Integrations
ZendeskSalesforceSlack
Alternatives to Twig
See all Twig alternatives →Twig FAQ
- How much does Twig cost?
- Twig uses paid pricing, starting from Custom pricing. Check Twig's site for current plans.
- What are the best Twig alternatives?
- Top alternatives include Ada, Aisera, Aivo. See the full list of Twig alternatives for a ranked comparison.